At Rosa Voyage, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with our straightforward return and refund process.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return:
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The item must be unused, unworn, and in the same condition you received it
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It must be in the original packaging with all tags attached
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Proof of purchase is required (such as your order confirmation or receipt)
To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping service, as we are not responsible for items lost during return shipping.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method or issued as store credit within 5–7 business days.
Non-Returnable Items
Certain items are non-returnable, including:
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Used or damaged products not caused by us
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Items returned after the 7-day window
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Gift cards and promotional items
If you receive a defective or incorrect product, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please check with your payment provider first. If you’ve done this and still have not received your refund, contact us at [email protected].